Other than that, this service is GREAT! I would just like to be able to communicate with your customer service people if I need assistance with something and that is something I just can’t do unfortunately.As business regulations and information security expand at an asymmetrical pace, corporate executives end up facing privacy and security challenges they do not have the knowledge or experience to address. I ended the chat in the exact same spot as I began and had to figure out the issue for myself. You need to hire people who can communicate in good English rather than foreign Indians who communicate in very broken English that is hard for an American to decipher. I am very new to using this and had a technical question/problem, so I started a chat with a customer service representative and I couldn’t understand what he was trying to tell me AT ALL. Not needing to carry around an external hard drive for all the things I need to access daily that don’t fit on my hard drive is GREAT! I purchased this because I am a graphic designer who works with extremely large files that quickly clog up all the space on my hard drive. Great Service, But You Need Better Customer Service People Stop lying to customers and offering promotions you will not follow through on!!! Definitely some major improvements with app function and marketing is needed. This is honestly the most difficult, temperamental app I've ever used, hands down, and I don't feel like my items are secured, and I will likely not be able to access them if I needed to. Cannot get the app to stabilize long enough to upload images, just getting to the place to upload images takes so long, and once it opens, the app crashes, despite how many times it takes. The company seems scattered and wants to throw out half-baked promotions without following through. I had also completely an in-app promotion to be reimbursed for my year membership and I was never actually reimbursed. I feel limited on what I can do and find this has been the most difficult cloud service I've ever used. I find accessing files is just as difficult as uploading files. I probably will not continue service after my current term, as the app is incredibly cumbersome and doesn't back up everything.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |